A1: RAGTAG is a second-hand (reuse) brand store from Japan, specializing in selecting designer fashion from high-end brands, including clothing, bags, shoes, and various accessories. All items undergo thorough quality and authenticity checks. We have main branches in Japan, as well as physical and online stores in Thailand, making it convenient for customers to easily shop for quality products.

A2: Yes, currently RAGTAG has physical stores in Thailand. You can find the location details and branch information on the “List of Branches in Thailand” page on our website. If there are any changes or new branch openings, we will update you via our website or social media.

A3: All of our second-hand products are strictly inspected by our team of experts, both in terms of condition and authenticity guarantee. If any product has defects or marks, we will specify the details and clearly show the images both online and in-store. If you have any questions about the product condition, you can contact us for inquiries beforehand.

A4: Since we use the same stock for both physical stores and online, there may be cases where the in-store product sells out before the online system updates the status. If this happens, we will need to cancel your online order, and if payment has been made, we will process a refund promptly. We apologize for any inconvenience caused.

A5: Since these are second-hand items, each piece is unique. Returns or exchanges due to personal reasons (such as size not fitting or color not matching expectations) are not possible. However, if the item is damaged or has a serious issue that does not match the described information, please contact us within 7 days from the date of receipt (or purchase in-store) so that we can inspect and process a refund as appropriate. Please note that exchanges for other items are not available.

A6: They cannot be ordered together because items from the Taiwan warehouse and the Japan warehouse cannot be placed in the same cart. Therefore, they must be ordered separately. Please check the shipping fee and delivery schedule on the checkout page, or refer to the “Shipping Policy”.

A7:
Items from the Taiwan warehouse:
We will ship your order as soon as possible once the items are ready, but delivery times may vary depending on which store has the item in stock.
Please check the “Location” field on the product page.

• Items in stock at the online store … ship within 1–2 business days
• Items in stock at other branches … ship within 3–5 business days
  

Items from the Japan warehouse:
Delivery depends on international shipping and customs clearance. Normally, the fastest delivery is within 7-14 business days. Please allow extra time during holidays or in cases of force majeure.

A8: Currently, we do not offer a Sell (Buy-back) service in Thailand. However, we are considering expanding this service in the future. If such a service becomes available, we will announce it through our main website or our social media channels.

A9: If your order has not yet entered the shipping process, you can contact customer service (info@ragtagthailand.com) to request a modification or cancellation. However, if the shipping process has already started, cancellation or changes will not be possible. Please kindly check all details carefully before confirming your order.

A10: If you find that the product is damaged or does not match the description, please contact us within 7 days after receiving the product (or after payment at the store) by sending details along with photos of the issue to info@ragtagthailand.com. We will review and proceed accordingly, such as issuing a refund or making appropriate corrections. However, as these are second-hand products, we do not offer exchanges for other items.

A11:
• Email: info@ragtagthailand.com
• Phone: +66 2 0778720
We will update our business hours and holidays on our website or social media. You can inquire about products, shipping, or other issues through these channels.